Purchases & Payment
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Payments can be made through PayPal or by using your creditcard.
Unfortunately, we do not sell spare earplugs or spare filters for our earplugs.
Shipping & Delivery
Your orders are shipped from our UK warehouse the same day if you order before 15:00 (GMT), and will then be delivered in 48 hours. Please note that holidays may result in shipping delays.
The standard shipping costs are £2.95. Delivery is free on orders over £20.
Larger items will be shipped by Royal Mail and include a tracking code. Smaller items will be shipped by Whistl and delivered in your mailbox, unfortunately a tracking code is unavailable for these orders.
Returns & Warranty
We operate a 30-day no-questions-asked return policy. However, due to strict hygiene precautions, we only accept returns of earplugs where the packaging remains unopened. If the packaging has been opened, we are unable to accept the return. Please please contact our customer support for further assistance or clarification on our return policies.
We take utmost care in assembling our products. If you find something missing or defective in the delivered product, please contact our customer support for further assistance and resolution.
Our earplugs are universal products, designed based on the mould of an average ear. The thermoplastic material allows them to adapt easily to the ear canal, offering a fit that suits most and effectively reduces noise. Please follow the included instructions carefully to ensure a correct fit. If problems persist, contact customer support for advice.
You might have a relatively smaller ear canal. We recommend using the Alpine Pluggies Kidsin such cases, designed to fit smaller ear canals comfortably.
You have the right to dissolve the agreement without providing reasons within fourteen days of receipt of the product. During this period, handle the product and its packaging with care, unpacking it only to assess whether you wish to keep it. If exercising your right of withdrawal, return the product with all accessories and in its original state and packaging to Alpine's UK warehouse, following the provided instructions. Pleasecontact our customer supportfor these instructions.
If you exercise your right of withdrawal within 30 days, we will reimburse the amount paid for the product and the possible shipment costs paid with your order. The shipping costs from your order are only refunded if the complete order is returned. Return shipping costs are your responsibility. The reimbursement will be processed as soon as possible, at the latest within 30 days after the return shipment or withdrawal, using the original payment metho
Alpine Nederland B.V. may exclude the right of withdrawal if clearly specified in the offer and communicated in due time prior to the agreement's conclusion.
Product care
- Slide the insertion aid over the earplug’s handle.
- Gently pull your ear slightly upward and insert the earplug into the ear.
- Rotate the insertion aid until the earplug sits correctly in the ear canal and release your ear.
- Carefully pull the insertion aid off the earplug.
- You can also insert the earplugs without the insertion aid. Follow step 2 and release the ear.
The service life of universal earplugs depends on how often you use them. Cleaning them on a regular basis extends their service life. Do you use your earplugs every day? In that case, we recommend replacing them after three to four months. Naturally, earplugs that you don't use daily will last longer. With an eye to hygiene, we recommend replacing universal earplugs, such as Alpine PartyPlug or Musicsafe, after one to two years.
You can clean Alpine (universal and personalised earplugs) with warm water and soap or the Alpine Clean disinfectant cleaning spray. Dry the earplugs with a clean dishcloth or tissue. You can use the earplugs again immediately. The personalised earplugs come with a cleaning hook, which can be used to remove earwax from the earplug’s opening if necessary.
The Alpine MusicSafe, Alpine MusicSafe Pro, and Alpine MotoSafe come with different filter sets. You can change the filters to increase or reduce the earplugs’ noise reduction value. Pull the filter from the earplug. They are secured quite tightly, so you will have to pull firmly to release them. Don't be afraid that you will damage the earplugs. Once you have removed the filter, you can insert a different filter. Don't forget to do this for both earplugs. You cannot change the filters in the other universal earplugs.