Returns & warranty

Can I return my product/order?

We have a 14-day no-questions-asked return policy. Due to hygienic reasons we do not accept returns earplugs of which the packaging has been opened. Please contact our customer support for further assistance.

 

What should I do if I receive a wrong or incomplete order, or experience a defect?

We assemble our products with the greatest possible care. Do you, nevertheless, believe something might me missing with the delivered product or even broken? Please contact our customer support for further assistance.

 

I am experiencing some fitting or attenuation problems of my product. What do I do now?

Our earplugs are universal products which form is based on the mold of an average ear. Because the earplugs are made from thermoplastic material, they adapt easily to the shape of the ear canal. That’s why they fit almost everyone and effectively reduce noises. Please follow the included instructions carefully to assure as correct fit.

 

Are you having difficulties inserting the earplugs and do they tend to fall out?

Then you probably have a relatively smaller ear canal. It that case we would recommend using the Alpine Pluggies Kids.

 

Right of withdrawal upon delivery of products

Upon the purchase of products, you have the possibility to dissolve the agreement without provision of reasons within fourteen days. This period takes effect on the day after receipt of the product by or on behalf of you. During this period, you are to handle the product and the packaging with care. You will only unpack the product to the extent necessary to be able to assess whether or not you wish to keep the product. If you exercise your right of withdrawal, you will return the product with all included accessories and in its original state and packaging to Alpine Nederland B.V. in accordance with the instructions issued by Alpine Nederland B.V.

 

Costs in case of withdrawal

If you exercise your right of withdrawal within 14 days, we will reimburse the amount paid for the product as well as possible shipment costs paid with your order. Shipping costs from your order are only refunded in case you return the complete order.  The costs for returning the product will be at your own expense. We will reimburse the amount paid as soon as possible, however at the latest within 30 days after the return shipment or withdrawal. The amount paid will be refunded using the same paying method used with placing your order.

 

Exclusion of right to withdraw

If you don’t have a right of withdrawal, Alpine Nederland B.V. can only exclude this if Alpine Nederland B.V. has clearly specified this in the offer, in due time prior to the signing of the agreement.