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1. How long does it take until I receive my otoplastics?

2. Where can I buy my hearing protection?

3. Can I change my filters myself?

4. What do I do when my otoplastics are stolen/lost?

5. What is the mean lifetime of my hearing protection?

6. What happens if I’ve lost my damage form?

7. How can I easily insert the otoplastic into the ear?

8. How do I remove the otoplastic from the ear?

9. The otoplastic doesn’t fit well in the ear, what should I do?

10. I’m feeling pressure on my ears while wearing otoplastics. What’s wrong?

11. Can otoplastics cause ear infection?

12. What’s the difference between Alpine Clean and cleaning tablets?

13. Can ES10 be used in combination with an otoplastic on a motorcycle?

14. How do I know if an otoplastic has worn out?

15. How do I know if a generic earplug has worn out?

16. Which is better: hard or soft hearing protection?

17. I get dizzy after inserting otoplastics. What should I do?

18. What exactly does a music filter attenuate?

19. After a while I’ll be hearing more noise, can I adapt the filter to a more attenuating level?

20. Where can I buy the MotoSafe product?

21. Where can I buy the MusicSafe product?

22. Why is too much attenuation not good?

23. Are the lamella’s of the generic products for sale?

24. Is there a carrying strap available with the generic products?

25. What are the attenuation data of the filters per colour / How much exactly do attenuate my otoplastics?

2. On this site you can find a selling point in your area: click here

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3. If you have at your disposal the otoplastics this is not possible, unless you have the filter exchange tool, in that case you can insert different coloured filters in it. If you have at your disposal generic hearing protection you can easily replace them.

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4. If at purchase of your otoplastics you covered a loss insurance, then you can complete the claim form (only consumers). You can return the completed claim form, together with the ‘Warranty plus certificate’ and a copy of your identification card to Alpine Hearing Protection at Soesterberg in The Netherlands.

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5. The mean life time of otoplastics is 4 to 5 years when using on a daily basis and good care is taken of them. A generic hearing protection product has a life time of approximately 2 to 3 years when it’s used on a daily basis. These ones as well are supposed to be well taken care of.

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6. Should you have lost your claim form, you can download the form here.

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7. Protectors with a carrying strap: take the strap between thumb and forefinger with the strap on the downside. The small part of the protector points to the cheek. Turn the protector under small pressure quietly backwards so that the protector fits well. Protectors without carrying strap: take the protector between thumb and forefinger. The small part of the protector points to the cheek. Push the protector with a calm, turning move into the ear so that it fits well. In order to take away the rough part in the protector, you could moisten it or use insert cream of Alpine.

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8. Protector with carrying strap: take the strap and turn the protector quietly forwards so that it gets out of the ear. Protectors without carrying strap: make a pushing move on the downside of your ear behind your ear-lobe. The protector looses itself now so that you can take it out of the ear.

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9. Moisten the protectors and try again to insert them into the ear. If this still doesn’t work, please go to the dealer where you’ve bought the product.

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10. In many cases the otoplastic is a bit too long. You can return the otoplastic to the dealer where you bought it. He/She will take care of the otoplastic being shortened. This will take about 2 weeks.

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11. No, not by the otoplastic itself, because it was treated with an anti-allergic coating. It could happen though if the otoplastic wasn’t cleaned well by you. Therefore please always use Alpine Clean.

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12. Cleaning tablets leave lime on the otoplastic. This could cause blockages in the filter and irritation on the skin. Alpine Clean is based on alcohol and won’t leave any traces.

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13. There is a solution but we don’t advise it. The speaker needs to be adapted in order to get the speaker appropriately in the otoplastic and avoid problems with the helmet. Also the filter will be taken out of the otoplastic. For this reason you can only ride with a speaker. A better solution would be to use the speakers in combination with the delivered generic lamella’s.

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14. Compared to the start now the otoplastic is inserted much easier into the ear. You’ve the feeling to hear more than usual. The best is to let check the otoplastics every year. This can be done at Alpine in Soesterberg, the Netherlands or on a motor fair where Alpine has a stand.

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15. The lamella starts to look dirty, even if you’ve cleaned it. The colour isn’t beautiful white anymore but grey.

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16. Soft hearing protectors have the advantages: perfect fit, last longer, can’t break, good communication connection possibilities and no trouble while talking or chewing. As a disadvantage can be experienced that it’s harder to insert the soft protector into the ear. Hard protectors have the advantage that they are easily to be inserted and removed from the ear and they’re easily cleaned. Disadvantages: feels hard in the ear, can break or loose small pieces, can be removed from the ear while talking, less communication solutions.

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17. The otoplastics are too long, please send them back to Alpine to let them shorten for you.

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18. A music filter attenuates the noise on a linear level, so as even as possible at different tone levels.

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19. Yes, it’s always possible to let insert another filter. Also we recommend to do a leak test. If an otoplastic leaks you’ll hear more sounds.

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20. At recommended motor shops: click here for addresses

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21. MusicSafe is to be had only of recommended musical instrument stores.

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22. Too much attenuation can cause disorientation, which can make you lose control over your body.

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23. No, these aren’t for sale separately from the rest of the earplug.

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24. No because attaching a carrying strap causes a leak at the end. In that case we can not guarantee optimal attenuation.

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25. For the otoplastics 5 filters are to be used, each colour has a different attenuation value. In below table you’ll see the mean attenuation value at a given frequency in Hz.

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